Customer Care – Luxxology

Customer Care

LUXXOLOGY, LLC CUSTOMER AND PURCHASING POLICIES

Please feel free to contact us at any time with any questions or concerns you might have under the "contact us" section at the top of the page. We will be happy to help you!

Please note we do not process or ship orders Saturdays and Sundays. We process and ship all orders Monday through Friday in the order in which they are received. Luxxology, LLC ships daily, we make it our goal to get you your merchandise out as soon as possible.

PAYMENT OPTIONS
  • Credit Card

If you use a Credit Card for your purchase from Luxxology, LLC your item will ship in the order it was received and without any payment processing delay. All credit card transactions are final and can only be reversed once Luxxology, LLC has issued a return reference number (RRN) in accordance with the Luxxology, LLC Return Policy. 

  • PayPal

You do not need a PayPal account to check out with PayPal. It will give you the option to use your PayPal account or not while your checking out.

  • E-Check

We do not ship an order until the e check clears. E checks can take anywhere from a few days to weeks to clear. Luxxology, LLC does not hold your items until the e check clears so if you order and your transaction does not clear before we are out of stock on the item you purchased you will be issued a refund for these items. You cannot purchase a rush order via e-check.

ORDER STATUS

Once your order has been shipped you will get an email sent to you with a tracking number from paypal. You can use that number to track your package through USPS tracking. 

CONDITION OF USE

We advise our customers to never leave a young child unsupervised while using our products. Our products contain small components and could potentially become a choking hazard. All Luxxology, LLC  products are for use at your own risk. By placing an order you agree that Luxxology, LLC accepts no liability for use, misuse, or lack of supervision while using our products.

SHIPPING

All items will be shipped Via USPS First Class (usually if under a pound) and mostly Priority Mail unless other arrangements have been made. Priority mail takes between 2-3 business days for delivery and USPS First Class or Parcel Post app 3-7 business days. Most orders ship out that same day or the next unless you order items that our personalized with embroidery please allow 2-3 days to ship out. Once the order has been shipped please allow 2-7 days shipping time. If you have any questions or concerns about shipping please feel free to contact us. If your need your order rushed please choose the rush order and add that to your cart. We are not responsible for any lost or stolen packages. If you are having trouble tracking your package with the tracking number we provide please contact USPS.

However some items will come via DHL and delivered by your local USPS mail man. 

Most items take a week or less to recieve, but can take up to 20 days depending on stock, holiday, sale, etc. Thank you for understanding! We greatly appreciate your business! 

INTERNATIONAL SHIPPING

We currently are not shipping ANYWHERE other than US and Canada! We hope to be shipping internationally soon, and are working on making that a possibility.

ORDER PROCESSING AND FULFILLMENT

Please note that we do not process or ship orders Saturdays and Sundays. We process and ship all orders Monday through Friday. Orders are processed in the order in which they are received. Luxxology, LLC ships daily, we make it our goal to get you your merchandise as soon as possible. During holidays and weekends please allow 3 -5 business day for your order to be fulfilled. 

CLEARANCE ITEMS

All items purchased "On Clearance" or "SALE" are not eligible for returns and are considered Final Sales.